HR Club Sydney

is thrilled to announce its first networking event, with Guest Speakers

Sue Jennings (previously Manager People Relations, Customer & Marketing, Qantas),

David Hales (previously Manager People Relations Group flight Training, Qantas) and

Benjamin Palmer (CEO Genos).

Improving Customer Service and Performance with Motivational Development at Qantas

Session Outline

 Human resources, organisational development and learning and development professionals typically focus on enhancing an employee’s skills and capabilities however few focus on enhancing employees' motivation to perform their roles.

At Qantas, the focus has been on what is termed “developing motivational fit,” a series of people initiatives designed to enhance employees' motivational role fit.

In this session, we'll share with you how buy-in from the business was obtained, the tools and techniques used, and the value to both the business and the employee of developing motivational fit in terms of workplace safety, customer service, employee performance, and relationships.

We have looked at ways to enhance employees' motivational fit in four key areas. These are;

1. role fit - how motivating employees find their day-to-day tasks;

1. manager fit--how motivating employees find the leadership style of their manager;

1. team fit--how motivating employees find the characteristics of their team; and

1. organisation fit--how motivating employees find the company culture.

You'll have the opportunity to analyse your own level of motivational fit and apply some of the experiential activities with others to analyse the value of developing motivational fit in your organisation.

This is an excellent opportunity for you to meet other HR Professionals in Sydney, and learn from other's experiences. The events are free, and held simply to promote the sharing of positive HR initiatives.

Send this to a friend if you think they might like to come along, but in the meantime connect with HR Club Sydney via our blog http://hrclubsydney.com/, Twitter http://twitter.com/hrclubsyd, or be a fan on Facebook http://www.facebook.com/home.php#/pages/HR-Club-Sydney/84051611121 

For venue details please visit http://www.forresters.com.au/

Places are strictly limited so please register early to avoid missing out, and don't forget to bring plenty of business cards along. see you then!